Privacy Policy for Robb Technology Group, LLC

Effective Date: January 1, 2025

At Robb Technology Group, LLC (“we,” “us,” or “our”), privacy is a core value. This policy covers how we handle personal information across our website (www.robb.tech), IT services, consulting, and any other operations. We collect only what’s necessary, use it responsibly, and give you control—aligned with strong privacy principles. By using our services, you agree to these terms.

1. Information We Collect

We minimize collection to essentials for delivering IT solutions:

  • Personal Information: What you voluntarily provide, like name, email, or contact details for inquiries, service requests, or billing.
  • Usage Data: Automatically gathered via our servers, including IP addresses, browser info, device type, and site interactions (using tools like server logs; no third-party trackers unless opted-in).
  • IT Operations Data: For clients, we may handle technical data (e.g., system configs or logs) but only with consent and under strict NDAs. We avoid sensitive data (e.g., health or biometrics) and never collect more than needed.

2. How We Use Your Information

Data is used solely for business needs:

  • Delivering services (e.g., IT support, website functionality, or transaction processing on secure Linux environments).
  • Improving operations (e.g., anonymous analytics to enhance security).
  • Communications (e.g., service updates; you can opt out anytime).
  • Legal compliance (e.g., responding to valid requests). We retain data briefly—deleting it when no longer needed (e.g., logs for 30 days max unless required by law).

3. Sharing Your Information

We don’t sell or rent data. Sharing is limited to:

  • Trusted vendors (e.g., payment processors) bound by confidentiality.
  • As required by law (e.g., court orders), but we’ll notify you if possible and resist over broad requests.
  • In business transfers (e.g., mergers), with protections in place. No sharing with advertisers or unrelated third parties.

4. Security Measures

We prioritize protection using robust security features:

  • Encryption (e.g., HTTPS, secure file systems, backups).
  • Access controls and regular audits on our open-source infrastructure.
  • Minimalist design to reduce attack surfaces—no unnecessary software. While we strive for top security, remember no system is infallible; report issues to us promptly.

5. Your Rights and Controls

You control your data:

  • Access, correct, or delete your info by emailing support@robb.tech.
  • Opt out of communications or cookies via settings.
  • For regions like California (CCPA) or EU (GDPR), request data portability or object to processing—we respond within 30-45 days. We honor do-not-track signals and avoid automated decisions affecting you.

6. Children’s Privacy

Not intended for under-16s; we don’t knowingly collect their data.

7. International Data

Data is stored on secure US-based Linux servers; transfers comply with standards like EU adequacy decisions.

8. Updates

We’ll post changes here and notify users for major ones.

9. Contact

Questions? Email support@robb.tech. This policy is governed by Texas and United States law.